Skip to content

Account and support

Account controls

Open the account menu in the upper-right corner. Standard deployments show Account, where a user can manage email addresses and password/security options. Sign out ends the authenticated session. Organization SSO deployments can omit local account-management controls.

Your organization chooses how you sign in: Verified email (email and password, followed by email verification) or Institutional SSO. Use the institution’s sign-in button for an SSO organization.

For verified-email organizations, administrators set Auto approve separately for each domain in Organization → People & Access → Access rules. Exact pre-approved email addresses are approved automatically even when their domain requires approval.

For SSO organizations, administrators choose automatic admission in Organization → Settings:

  • Pre-approved emails only automatically approves listed addresses. Other matching accounts await approval.
  • All matching accounts automatically approves accounts from the organization’s SSO connection.

Existing approved members keep their membership. A change to the organization’s sign-in method may require you to sign in again. An invitation still requires the organization’s chosen sign-in method.

Organization and course invitations are tied to an email address. A signed-out recipient is routed to sign in or create an account while the invitation remains pending. Acceptance succeeds only for the invited verified email. Organization invitations expire after 14 days; the course invitation page shows whether an invitation remains valid.

Students can open a released report link without a Gradebird account. Releasing an updated report keeps the link stable and changes the content available through it.

Students can also open a personal course-survey invitation without an account. Each invitation accepts one anonymous submission while the survey is open. See student surveys.

Personal practice-exam links also work without a student account. They provide the exam download, PDF submission, and automatic feedback. These links have no automatic expiry. Closing submissions preserves existing downloads and feedback; revoking or replacing a link disables the old link. Resending or replacing it does not reset the student's submission allowance.

Newsletter and survey emails

Creating a new password or social/SSO account automatically requests newsletter enrollment, before email verification. Newsletter processing happens separately from signup; a newsletter delivery failure does not prevent account creation. Existing newsletter opt-outs and suppressions remain in force. Signing in again or changing your account email does not request another enrollment.

Newsletter membership is managed by Gradebird's newsletter service. The app no longer has an Email preferences account page, and old app email-preference links no longer work. Contact support@gradebird.com for help with your subscription.

Organization feedback-survey invitations and reminders are separate from newsletter membership and are not suppressed by a newsletter opt-out. Account verification and student-report emails remain separate workflow messages. Course surveys have their own delivery and reminder limits.

Get help

  • Open Documentation from the account menu for this documentation.
  • Open Chatbot from the account menu to reopen the authenticated Ask Gradebird assistant when it is available.
  • Use the public FAQ for general product questions.
  • You can always email support@gradebird.com for application support. When the Ask Gradebird assistant cannot resolve a documented question, select Ask support to follow up about this chat. Support will contact you at the account email shown below the button.
  • Use the public accessibility page for the accessibility statement and conformance report.

When reporting a problem, provide the course or exam label, visible status, approximate time, and exact error message.