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Account and support

Account controls

Open the account menu in the upper-right corner. Standard deployments show Account, where a user can manage email addresses, password/security options, and the Gradebird marketing-email preference. Sign out ends the authenticated session. Organization SSO deployments can omit local account-management controls.

Standard email/password accounts require email verification.

Organization and course invitations are tied to an email address. A signed-out recipient is routed to sign in or create an account while the invitation remains pending. Acceptance succeeds only for the invited verified email. Organization invitations expire after 14 days; the course invitation page shows whether an invitation remains valid.

Students can open a released report link without a Gradebird account. Releasing an updated report keeps the link stable and changes the content available through it.

Marketing and survey email preferences

Marketing preference is global for an email address, not organization-specific. The email-preferences link can unsubscribe or resubscribe without login. Unsubscribed recipients are skipped by organization survey emails. Workflow messages such as account verification or a released student report are unaffected.

Get help

  • Open Documentation from the account menu for this documentation.
  • Open Chatbot from the account menu to reopen the authenticated Ask Gradebird assistant when it is available.
  • Use the public FAQ for general product questions.
  • You can always email support@gradebird.com for application support. When the Ask Gradebird assistant cannot resolve a documented question, select Ask support to follow up about this chat. Support will contact you at the account email shown below the button.
  • Use the public accessibility page for the accessibility statement and conformance report.

When reporting a problem, provide the course or exam label, visible status, approximate time, and exact error message.